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The intersection of business and technology.
Written by Charles Allen who lives and works in Hong Kong.

  1. October 31, 2020

    Until recently, Machine Learning was in the domain of Computer Scientists and ML Specialists. It's not today. It's now in the domain of Engineering and companies should be seeking-out opportunities everywhere to take advantage of it.

  2. August 20, 2017

    We often hear that 'banking is boring'. But something strange is happening with consumers: they're engaging more frequently than ever before with their banks. What's going on?

  3. May 21, 2016

    Most of the rationale for moving to the cloud is based on a cost argument: moving will save you money. My experience is that the primary benefits are often 'non-functional' like faster cycle times and a strong bias towards best-practice technical architecture.

  4. October 18, 2014

    When segmenting your customer base and deciding who to target it can be tempting to focus on least engaged customers as the opportunity seems biggest. A better starting place - in my experience - is to start with the most engaged customers.

  5. June 05, 2014

    Customer loyalty campaigns abound: providing special offers and recognition to reward loyalty is an important part of the marketing toolkit. Figuring out whether a campaign is effective or not can be complicated - and a phenomenon I call 'survival of the most engaged' can often hide what's really going on.

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